The way your business runs should match where it’s going.
We help small business owners figure out what’s slowing them down - then clean up how their business runs so they get 10–30 hours back each week, make decisions faster, and stop being the bottleneck.
You’re the visionary. We’re the anchor.
Whether you’re feeling stretched by the day-to-day or sensing your business has outgrown the way it’s operating, you don’t need more to do - you need space to see. That’s where we come in.
We zoom out to match your systems and structure to your vision - then zoom in to pinpoint what’s blocking progress.
And when it’s time to build - we take that clarity and turn it into real systems - so what we map doesn’t stay in a doc. It becomes how your business runs.
We help you uncover what’s slowing the business down - even the parts you’ve normalized - so you can stop losing 10–30 hours a week to inefficiency.
We map how your operations should flow, based on where you’re going - not just what’s already there - so your business scales smoothly.
We build project management systems that make team collaboration smoother, task handoff clearer, and your role lighter - saving 25–40 hours per week across a small team.
We help your team get what they need - without everything going through you - so you’re not answering the same questions or re-explaining your processes.
The result? A business that runs cleaner, communicates better, and grows without adding more pressure to your plate.
Leave the logistics to us.
Here’s what happens as a result:
If structure still feels like the enemy of freedom - it's time to see it differently.
Structure creates predictability. When you’re clear on what matters and how things should run, structure becomes a support - not a burden.
It makes your work easier to delegate, your time easier to protect, and your role easier to lead from.
We help you build systems that do exactly that - so your business runs smoothly, and you’re not the one holding it all together.
"Working with Koi was an absolute game changer for my business. Our operations were cluttered and inefficient, but they helped us create a tailored system that made collaboration seamless and effortless. Everything is now organized, clear, and so much easier to manage. Their attention to detail and hands-on approach made all the difference."
— Christian Reyes
"Your business won’t grow the way you want it to without the right systems and support - and that's exactly what Koi brings. The more successful we become, the more essential their strategic guidance is. I’m excited to continue working with them as we scale."
— Kelsey Schaefer
"They truly cared about setting me and my business up for success. They were patient, thoughtful, and helped turn my vision into something real and sustainable. I’m excited to keep building on the strong foundation we now have in place."
— Mikaela V.
What It Looks Like on the Other Side
You open your laptop and know what matters most today - no fire drills, no decision fatigue.
Your team can onboard, deliver, and communicate - without everything going through you.
Your tools work the way they were meant to - no more duct-taped systems.
You start running the business from a strategic place, not a reactive one.
And most importantly: your operations now support the business you’re building, not the one you’ve outgrown.
About our Founder, Alicia Michelle
People often describe me as grounding and intentional - and that’s the posture I bring into everything I do.
I’m here to help leaders slow down enough to see clearly again. To build businesses that align with their values, protect their peace, and create space to grow - on purpose.
A Note on How We Work
We approach operations like Marie Kondo approaches closets:
Thoughtfully sorting what works, removing what doesn’t, and creating space for peace and purpose.
Structure should empower your business - not crowd your life.
If that’s your pace, we’re ready when you are.
